Our processes at GHSMC

Making an Appointment 

For the well-being and self care and to suit our patients needs, we offer a varied choice of appointments as listed below:

  1. Same day telephone appointments: We offer same day GP and Advanced Practitioner appointments. They are available at 8.00am each morning for morning appointments and 2:00pm every day for afternoon appointments. Please contact reception at these times for same day telephone appointments
  2. Face to Face Appointments: these appointments will be offered and booked by a clinician following a telephone triage appointment (please see above on how to book). 
  3. Pre-bookable Face to Face: these appointments are available to book from 3pm on Friday afternoons for appointments available the following week. 
  4. Housebound Patients: If you would like to speak to a doctor , please call the surgery and ask for a home visit. A doctor will call you back on the number you provide. If a home visit is required, this must be telephoned in and requested before 10.30am please.

If you can NOT make you appointment please let us know AS SOON AS YOU CAN, somebody else may require that appointment. 


Out of Hours Services

NHS Direct

NHS Direct is a national health line, providing expert health advice, information and reassurance. NHS Direct can be contacted 24 hours a day, 365 days a year by calling 111. Alternatively, visit the NHS Direct website for useful health information and resources.

Walk-in Centres 

NHS walk-in centres (WiCs) offer convenient access to a range of treatments, dealing with minor illnesses and injuries including: infection and rashes, fractures and lacerations, emergency contraception and advice, stomach upsets, cuts and bruises, burns and strains. To book at a WiCs please call 0300 100 1004.

Emergency and Acute Situations 

In acute situations, such as if you are experiencing severe chest pain, sudden disabling breathlessness, collapse or severe injury, please telephone the emergency services on 999 immediately.

For any immediate risks to health or serious illnesses, patients would be encourage to attend the local A and E departments at the Royal University Hospital, Aintree Hospital or Liverpool Women's Hospital. 


Ordering Prescriptions

To order your repeat medication, tick the box next to the items on the right hand side of you prescription and put it in one of our two prescription boxes. One is located at the bottom of the stairs, the other next to the reception desk.

We can take Acute and Variable Use Repeat items over the phone.

PLEASE NOTE: We do not take requests for repeat prescriptions over the telephone. There are rare exceptions e.g. Housebound Patients.

Repeat prescriptions take 2 FULL working days to be completed and any medications with queries can take up to 3 FULL working days to be completed.

For Example; if you order anytime on Monday you would be able to collect on Thursday. The prescription could be signed anytime up to half six on the Wednesday.

However if you order to early you may not receive your medication.


Blood Test and Scan Results

Please allow up to a week for blood test results and two weeks for scan results to be reported to the surgery. If there are any problems the administrative team will be in touch. If the hospital requested the test/scan, then they will be in touch with results. Please do not ring the surgery.